The shipment of your package
Packages are generally dispatched within 2 days of receipt of payment and are shipped via GLS, BRT, and UPS with tracking and drop-off without signature. If you prefer delivery with signature request or on appointment, an additional cost will be applied, therefore please contact us before choosing this method. Whichever type of shipping you choose, we will provide a link to track the delivery online.
Shipping costs include handling and packaging charges and postage. The management costs are fixed, while the transport costs vary according to the total weight of the package. We recommend grouping all items in one order since it is not possible for us to group two distinct orders placed separately, in the latter case shipping costs will be applied for each of the orders placed. The delivery is shipped at your own risk, although special attention is paid to fragile items.
The packaging is adequately sized and your products are well-protected.
When completing the order, the Customer has the possibility to choose between the following two delivery methods:Shipping and home delivery by courier chosen by the Seller;
Delivery refers to the level of detail of the address that the Customer will provide us with. Any damaged items must be notified to A. Poggi no later than 7 days from delivery of the goods. Breakages must be documented with photographs. Since the complaint is subject to inspection, the internal and external packaging must be retained to allow inspection by the courier.
Pick up in store
By means of the "Pick up in store" delivery method, the Customer will collect the product purchased in our store in Via Calzaiuoli, 103R Firenze at no additional cost. Collection from the store by the Customer must be made within 10 days of the Seller sending the confirmation of the availability of goods in the store.
In the event that the Customer cannot collect the goods, a delegate can be designated with a proper written authorization specifying the name, surname, date and place of birth of the delegate, as well as the number of the identification document of the same, who must, as mentioned, sign for the collection of the acquired goods.
In the case of shipping and home delivery by courier, the shipping costs will be available to the Customer in the Cart, before confirming the order, as well as on the purchase order summary page. The products will be shipped to the delivery address that the Customer has indicated during the development of the Order. The costs for the preparation and shipment of the Order is inclusive of VAT. The Customer will be notified of the shipment by e-mail. The Customer has the right to choose the place of delivery. In case of absence at the delivery time on the address indicated by the Customer, a notice of passage will be deposited in the letter box. The Customer may agree to a second delivery attempt with the courier. Delivery refers to the level of detail of the address that the Customer has provided us with.
If this deadline is exceeded, the package will be returned to the Seller. Customer Service will contact the Customer for a possible new shipment and, in the absence of a response within 30 days, will proceed to refund the order excluding the shipping costs incurred by the Customer at the time of order confirmation. In case of free shipping, the Seller reserves the right to provide for the recovery of the same.
THE SELLER will attempt to deliver the products to the Customer as soon as possible. The maximum deadline for delivery is thirty working days from the date of the Order, unless otherwise indicated to the Customer before the final confirmation of the Order. In this case, the Seller will indicate to the Customer the different delivery term.
Simultaneously with the shipment of the package containing the items ordered, the Seller will send the Customer an email to the email address indicated in the order form which will contain a tracking number to track the shipment and a link that will allow the delivery to be monitored.
In the event of problems or delays in delivery of more than 10 working days following the date indicated in the order of confirmation email, the Customer is required to report to the Seller by contacting the Customer Service at the email address: email@example.com
The Customer will be informed by e-mail of the possible partial delivery of an order. A subsequent e-mail message will inform the same of the delivery of the other products or services requested.
Each delivery is considered completed when the product or service is made available to the Customer by the courier. Delivery can be verified through the tracking link sent to the Customer by e-mail, at the time of shipment. Without prejudice to the right of withdrawal granted to the Customer according to art. 7, it will be the Customer’s responsibility to check the shipment at the time of its arrival and make all reservations and disputes that it deems justified, as well as reject the package if it finds that it may have been opened or if the package should show evident traces of deterioration. Such complaints must be indicated on the delivery note and communicated to customer service via the email firstname.lastname@example.org within 24 hours of the working day following the delivery of the Order. The Customer Service will then open an investigation with the courier or the carrier. The Customer will be informed through an e-mail that an investigation has been opened.
The package ready for shipment is shipped via the courier chosen by the Seller.
The Customer is informed of the shipment by means of an e-mail notification detailing the products and the reference number of the package which allows the Customer to monitor the status of the shipment by accessing the indicated link or by contacting the Customer Service at the number +39 (055) 211719 from Monday to Friday from 9am to 6pm.
The Customer also has the ability to monitor the status of the delivery of his package on the website of the chosen courier, which will be communicated to the Customer. The Seller will not dispatch any order addressed to a PO box nor will it accept any order in which it is not possible to identify the person who placed the order, the recipient of the products ordered, or the delivery address.